Support
Help with Petrotrack — common questions and how to reach us.
How do I get access to Petrotrack for my station?
Accounts are set up by your station or company administrator. If you don't have login access yet, contact your station manager or reach out to us directly below.
I submitted a shift report or delivery record by mistake — can it be corrected?
Yes. Contact your station's approver or reach out to support and we'll help you correct or roll back an entry.
Is my station's data visible to other branches?
No. Each branch's stock, reports and approvals are scoped to that station and the roles your administrator has assigned.
The app isn't syncing my latest entry — what should I do?
Check your internet connection and pull down to refresh on the affected screen. If the issue continues, contact us with your station name and the approximate time of the entry.
Still need help?
Get in touch
Email support